COOKIES, PRIVACY AND OTHER TERMS AND CONDITIONS OF WEBSITE USAGE
Welcome to our website. Please note that if you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Chamomile Barn Limited’s relationship with you in relation to this website.
The term “Chamomile Barn Limited” or “us” or “we” refers to the owner of the website whose registered office is Rose Cottage, Bates Lane, Souldern, Oxfordshire OX27 7JU. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
a) The content of this website is for your general information and use only. It is subject to change without notice.
b) Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
c) Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
d) This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
e) All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
f) Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
g) From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
h) Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Copyright notice
This website and its content is copyright of “Chamomile Barn Limited©” - “Chamomile Barn Limited” 2007. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
a) you may print or download to a local hard disk extracts for your personal and non-commercial use only
b) you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
c) You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system
Privacy policy
This privacy policy sets out how Chamomile Barn Limited uses and protects any information that you give Chamomile Barn Limited when you use this website.
Chamomile Barn Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Chamomile Barn Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15 March 2007.
What we collect
We may collect the following information:
· name and title
· contact information including email address
· demographic information such as post code, preferences and interests
· customer feedback
· other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
a) Internal record keeping.
b) We may use the information to improve our products and services.
c) We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
d) From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
e) We may use the information to customise the website according to your interests and update our customer comments section.
Cookies
The Chamomile Barn website (www.chamomilebarn.com) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.
The cookies we use are essential to the effective operation of the Chamomile Barn website as an online shop. They are:
ekm_USERNAME – Temporary cookie generated to test if cookies are enabled on the browser you are using.
ekm_pp_USERNAME – Stores a unique reference to your cart contents and authentication details for your logged in section.
ekm_tmp_ORDERNUMBER – Stores a reference to your order number after an order has been generated.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
By using and browsing the Chamomile Barn website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
To restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
Please be aware that restricting cookies may impact on the functionality of our website.
If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
a) whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
b) if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customercare@chamomilebarn.com.
c) we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. d) we may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email customercare@chamomilebarn.com.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Deliveries
As far as is possible, we try to make sure that all our items are in stock so your waiting time is kept to a minimum.
If an item isn’t in stock, we will let you know and give you an estimated delivery date. Otherwise, please allow 5 working days for delivery (excludes non-mainland UK and heavy items).
Overseas, BFPO and non-mainland UK deliveries
Our standard delivery charge is £4.95 (UK mainland only). For overseas, BFPO & non-mainland UK deliveries, different postage charges apply. Please email us at customercare@chamomilebarn.com with details of the order you would like to place and we will contact you to let you know the postage charge that applies and when you can expect your order if you decide to proceed.
Please note that for orders outside of the European Economic Community, import duty may apply. Chamomile Barn Limited is not liable for any such costs. Please contact your local Customs office to find out more.
Heavy items
We will notify you if delivery charges vary from the standard delivery charge.
Returns
We choose our products carefully to try to ensure you are completely delighted with them. However, if you are not happy with one of our items, we will arrange for a full refund (excluding delivery). All we ask is that you return the item to us unused, within 14 calendar days of delivery and in its original packaging. Unfortunately, we are unable to meet the cost of returns or guarantee their receipt. You may wish to send your returns via recorded delivery for peace of mind.
Most items will be dispatched with care instructions, which can be found either on the product itself, or in an accompanying care information sheet. Please take the time to read these care instructions, as unfortunately we can’t accept items for refund or exchange if they have been damaged in contravention of the care instructions.